Frequently Asked Questions
Find answers to our most frequently asked questions.
Buy at Rimoda
How does buying from Rimoda work?
Browse our collection, choose your favorite items and pay easily. Do you have store credit from returned clothing? This will be automatically deducted from your purchase.
What are the shipping costs?
Orders over €50 are shipped for free. Orders under this amount are subject to standard shipping costs, depending on your location.
How long does delivery take?
Your order will usually be delivered within 2-5 business days, depending on stock and your location.
Can I return my order?
Yes, you can return your order within 30 days, provided the items are in their original condition. Please contact our customer service to register a return.
Sell & Earn Discounts
How do I sell my clothes at Rimoda?
Simply upload your garments via our website, receive an immediate offer and get a discount on your next purchase.
What kind of clothing does Rimoda accept?
We accept clothing in good condition with no damage or stains. Specific brands or categories may vary.
How much discount do I get for my donated clothes?
The discount depends on the condition, brand and category of the item. You will receive an offer with the corresponding shop discount immediately.
Should I take photos and place ads?
No, at Rimoda you don't have to take pictures or place an ad yourself. We arrange everything for you!
Discounts & Store Credit
How do I use my store credit?
Your store credit will be automatically deducted from your next purchase. You do not need to enter a discount code.
Can I combine my store credit with other discounts?
No, in most cases you cannot combine store credit with current promotions. Check the conditions at checkout.
How long is my store credit valid?
Your store credit is valid for 24 hours from the moment you receive it.
"At Rimoda we believe that fashion should not only be stylish, but also sustainable and simple. Give your clothes a second life and shop smarter – without the hassle!"
Ribal - CEO Rimoda